New Study: AI Reshaping Online Shopping, But Consumer Trust and Privacy Remain Key Challenges

Retail

1 August 2026 at 5:29 pm

New Study: AI Reshaping Online Shopping, But Consumer Trust and Privacy Remain Key Challenges

HyperFast News

Summary

A new study reveals that AI is reshaping online shopping by influencing product discovery and recommendations, with 20% of UK consumers using AI search platforms over social media. However, despite 87% finding AI recommendations useful, only 55% have made a purchase based on them, indicating trust and privacy concerns are hindering wider adoption and revenue increases.

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